Customer Support and Communication Guide
Contacting Us
At Lottario, we understand the importance of having reliable customer support to address any questions or concerns you may have. We're here to help you with any inquiries about our products and services.
Our customer support team is available through various channels:
We offer live chat support on OLG.ca, which allows for fast response times during staffed hours. Our dedicated support team will do their best to resolve your issues promptly.
Live Chat Hours: Monday to Friday 8:00 AM – 11:00 PM ET and Saturday to Sunday 9:00 AM – 9:00 PM ET
You can also reach us via email through the contact form on OLG.ca. Our target response time for non-urgent inquiries is 24 hours.
Before contacting our support team, we encourage you to visit our help centre for answers to frequently asked questions about our products and services.
You can access the help centre on OLG.ca by clicking on the "Help Centre" tab at the top of the page. The help centre is available 24/7 and provides detailed information on various topics related to our platform.
If you have any questions about your account, please don't hesitate to contact us through live chat or email support. We'll be happy to assist you with verifying your identity, resetting passwords, or answering other account-related queries.
At Lottario, we take responsible gambling seriously and want to ensure that our players can enjoy their experience while maintaining a safe and healthy relationship with gaming. If you or someone you know is struggling with problem gambling, please don't hesitate to reach out for assistance through the following resources:
If you're experiencing technical difficulties with our platform or have questions about how to use certain features, please don't hesitate to contact us through live chat or email support. Our dedicated technical team will be happy to assist you in resolving the issue.
In case of any disputes or concerns related to your gaming experience on OLG.ca, we encourage you to reach out to our customer support team for assistance and guidance on how to resolve the matter.
When contacting us through live chat or email support, please be sure to provide as much detail about your issue as possible. This will help our support team efficiently address your query and ensure a prompt resolution to your concern.
Response Time Expectations:
We strive to respond to all inquiries within the specified timeframes above.
Our platform is designed for accessibility on various devices, including smartphones and desktop computers. For information about mobile and desktop support, please refer to our help centre or contact us through live chat or email support.
We strive to provide a multilingual support experience for our players. Our customer support team speaks English and French during core business hours (9:00 AM – 6:00 PM ET). However, please note that our availability may be limited in other languages at certain times of the day.
Preferred Contact Method: We recommend choosing live chat or email support as your preferred contact method for any issues related to your gaming experience.
